A better approach to the practice of law involves both an older approach (focusing on client service first and foremost – sometimes at the expense of efficiency and a lawyer’s timesheet) and modern approach (innovating and adopting new systems and technologies to improve client service).
You don’t need to wait 20 years for big law to adapt. If enough customers demand better service, the legal industry will respond.
Burgess Law is single-minded in its focus on client service and the client experience. At the end of the day law is a service profession, and what matters most is people. We value our relationships with our clients and remain dedicated to their experience.
Burgess Law is single-minded in its focus on client service and the client experience. At the end of the day law is a service profession, and what matters most is people. We value our relationships with our clients and remain dedicated to their experience.
Law is a service industry – but it’s easy for lawyers to lose sight of that when they have a billable target. Lawyers should be focused on the service they are providing and their client’s experience above and beyond everything else. We believe the client experience is the most important aspect of our business.
Seeking legal advice doesn’t have to be painful. It shouldn’t be stressful or inconvenient. From the first phone call or email, we focus on making sure that each client or potential client gets a personable service that only a boutique law office can provide.
The billable hour is on the way out. We offer clients alternative fee structures, including flat fees, capped fees, and bundled fees for services.
Law needs to adapt and innovate in order to stay relevant and meet client expectations. We remain focused on innovating, including adapting and adopting new technology, to improve the client experience.
